Terms and Conditions and Privacy Policy

T’s and C’s, and Privacy Policy

 Terms and Conditions

This website is owned and operated by Florence and Bumble.  If you have any comments or suggestions, or wish to contact us, please email us using the link on the contact page or email us at [email protected]

Making a Purchase

Please browse our shop and select the items you wish to purchase.  When your order is received, we will acknowledge confirmation of your order. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. If stock is not available you will be advised by email of the shipping date at which point you may cancel if this is not acceptable.

We accept online payment on all major credit and debit cards via PayPal. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us as soon as possible and we will correct the mistake before we process your order. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, please contact us at [email protected] before placing an order with us.

We handcraft our products therefore whilst we endeavour to illustrate as close as is possible, we cannot guarantee an exact likeness to any pictures and descriptions, remember, each product is effectively unique!

Prices and availability of products are subject to change without notice.

Refunds and Returns Policy

We hope that you will be completely satisfied with your purchase from us. If for any reason you’re not happy with your items contact us within 3 days of receipt to discuss returning the item to us.  All stock items sold are covered under the Consumer Protection Regulations, which allow a seven day cooling off period, in which time you may cancel your order by contacting us in writing, either by letter or email. Once you have notified us, goods must be returned within 7 days of you receiving the items and at your expense, for a full refund or exchange, and the following will apply:

  • The product is returned in the same immaculate condition that it was sold and is in its original packaging.
  • The item is a stock item. This excludes any bespoke or handcrafted to order items, which are non returnable and non refundable unless the item is faulty.
  • Any postage, delivery or collection costs will not be reimbursed.
  • Proof of purchase is required.

If the items are damaged, please contact us within 24 hours of receiving the items.  We cannot accept responsibility for any damage reported to us after this period.  

Returns cannot be accepted unless by prior agreement. Alternatively, if you would like to discuss a return, refund or exchange, please email us at [email protected] Delivery for the return of the goods is at the risk of the customer. Please ensure you receive proof of posting for any returns as a minimum.

You will receive notification when your return item has been received and processed.

If you have not received your goods within 10 working days from the dispatch date please notify Florence and Bumble.

 Conformity of Goods

We take every care to ensure that the descriptions of our products are correct at the time of going to press. Whilst the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.


The content of this website is owned by and is therefore the copyright of Florence and Bumble.  All rights are reserved. For clarity, all material content of this website includes all designs, text, pictures, logos, photographs and written text.

Using any part or all of the information and material available on this website in any form is strictly prohibited.  As part of this copyright, all copying, distribution, reproduction, modification or incorporating our material into any other work that does not belong to Florence and Bumble is strictly prohibited.

The copyright and design of all our products and bespoke designs belongs exclusively to Florence and Bumble.

Customer Service

Any feedback, customer enquiries or potential complaints should in the first instance be directed by email to [email protected]

Privacy Policy

Information Collected & Why

Florence and Bumble takes privacy seriously and will only use your personal information to complete your transaction and to provide the products you have requested. Data will be adequate, relevant and limited to fulfilling a specific purpose. i.e. to fulfil your order, to settle disputes, or to provide customer services. Personal data collected includes, but not limited to; name, email address, postal address, payment information.

Personal Data shall be processed lawfully, fairly and in a transparent manner. Personal data is collected for specified, explicit, legitimate purposes, and not further processed in a manner that is incompatible with those purposes.

 Third Parties

Florence and Bumble use a number of legal bases to collect, use and process personal data. This includes Instagram, Facebook, Mail Chimp and Twitter. We will only use your data for marketing purposes, such as by signing up for updates and subscribing to our mailing list, when you have provided your affirmative consent, which you may revoke at any time.

 I will not pass on your details to any third-party companies not related to your transaction.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

We will ensure appropriate security of personal data, including protection against unlawful processing and accidental loss, using appropriate technical software.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

 Your Access Rights

You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

FaB Competitions Entry, Rules and T’s and C’s

  • The promoter is Florence and Bumble.
  • The competition is open to residents of the United Kingdom aged 16 years or over except employees of Florence and Bumble and anyone otherwise connected with the organisation or judging of the competition.
  • There is no entry fee and no purchase necessary to enter this competition.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  • Route to entry for the competition and details of how to enter are via https://www.facebook.com/FlorenceandBumble, https://www.instagram.com/florenceandbumble/, https://twitter.com/FlorenceBumble
    Closing date for entry will be Friday 8th February, 23.59. After this date the no further entries to the competition will be permitted.
  • No responsibility can be accepted for entries not received for whatever reason.
  • The rules of the competition and how to enter are found on the social media platform.
  • The entrant must be following @ FlorenceandBumble on Facebook or Instagram in order to enter.
  • The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  • The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  • The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  • Winners will be chosen: At random by software, from all entries received and verified by Promoter and or its agent
  • The winner will be notified by email and/or DM on Twitter/Facebook/Instagram and/or letter within 48 hours of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  • The promoter will contact the winner to arrange collection/delivery [UK mainland deliveries only].
  • The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  • The competition and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of [England].
  • The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  • Florence and Bumble‘s decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.
  • Florence and Bumble shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  • Florence and Bumble also reserves the right to cancel the competition if circumstances arise outside of its control.
  • Entry into the competition will be deemed as acceptance of these terms and conditions.
  • This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram, Twitter or any other Social Network. You are providing your information to Florence and Bumble and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found on this page.


How to Contact Us

For purposes of EU data protection law, I, Ms Garry, am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected]